Refund policy
Version 1.0 · Last updated 2026-11-10
This document is a working draft and is pending legal review before launch.
Organizer fees
The organizer fee is charged once per tournament. If you cancel before publishing, request a refund through Contact. Once a tournament is published and teams or players have registered, the fee is not refundable unless the platform fails to deliver the service.
Player subscriptions
You can cancel any time. Your plan stays active until the end of the paid period. We do not refund partial periods unless required by law.
Failed or duplicate payments
If you were charged but the payment shows as failed, or you were charged twice, contact us with the payment reference and we will review and refund where appropriate.
How refunds are paid
Approved refunds go back to the original payment method through Razorpay and usually take 5 to 7 working days.